Privacy Policy

About us

Pets DrugsDirect is a subsidiary of DrugsDirect Limited (“we”/“us”). We are committed to protecting and respecting your privacy. We are a member of the DrugsDirect Global Limited group of companies (“Group”). Details of the principal operating companies in the Group can be found on the About us page. This policy (together with our terms of use) explains what information we collect about you, how that information may be used by us and the steps taken to ensure it is kept secure. We are only responsible for the privacy policy and security of this site. You should check the privacy and security policy and procedures of every other site you visit. For the purpose of the Data Protection Act 1998 (the Data Protection Act), the data controller is DrugsDirect Limited of Unit 4, 12 Emery Road, Brislington, Bristol. BS4 5PF. England.

  • Information collected by our website
  • Controlling your personal information
  • Website Security
  • An introduction to cookies
  • Your consent for cookie deployment by our website.
  • Cookies used by our website
  • Actual cookies deployed
  • How to disable cookies

Information collected by our website

What we collect:

For the purpose of making an enquiry or placing an order, our website may collect the following information from you. Your name and appropriate contact information. Other information relevant to customer surveys and/or offers may also be requested.

What we do with the information collected

We require this information to understand your needs and provide you with more information for the product(s)/service(s) you have requested. Your information may also be stored in a CRM system for Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes

you may change your mind and opt-out at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable for processing your request. If you would like a copy of the information held on you please write to us or email us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible, at our registered address. We will promptly correct any information found to be incorrect.

Website Security We are committed to ensuring that your information is secure. In order to prevent unauthorizedaccess or disclosure, we have put in place suitable physical, electronic and managerial proceduresto safeguard and secure the information we collect online.

Payment Security

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will never store your credit/debit card information on our website. All electronic transactions you make to or receive from us will be encrypted using SSL technology via GEOTrust (www.geotrust.com/uk) and will be transferred and processed by Realex. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.

External Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

1. Information we may collect from you

1.1.  We may collect and process the following data about you:

1.1.1. personal information that you provide when registering on our website or from telephone conversations, emails, written and verbal communications;

1.1.2. if you contact us, we may keep a record of that correspondence;

1.1.3. we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;

1.1.4. details of transactions you carry out through our website and of the fulfilment of your orders;

1.1.5. details of your visits to our website including traffic data, location data, weblogs and other communication data and the resources that you access;

1.1.6. sensitive personal data concerning health matters from or about you if you register as an Account Holder including details of those prescriptions you submit to us and medical details that you submit or upload to our website.

2. Information about other people

Where you provide us with information on other people it is your responsibility to ensure that they understand how that information will be used and that you are authorised to disclose this information. You must consent to us using that information on their behalf before disclosing it to us.

3. IP addresses and cookies

An introduction to cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Cookies deployed by our website:

  • ensure that functionality operates as intended
  • remembers your choices and preferences during and between visits
  • allows you to share pages via social network widgets like Facebook, Twitter and AddThis
  • allows you to interact with our website by leaving comments or opinions
  • posts enquiries via our Anti-Spam enquiry form
  • tracks your visit for statistical analysis, allowing us to improve the usability, speed and security of our website

Cookies are not deployed to:

  • collect any personal identifiable information (without your express permission)
  • collect any sensitive information (without your express permission)
  • pass data to advertising networks
  • pass personally identifiable data to third parties
  • pay sales commissions

Your consent for cookie deployment by our website.

Upon your first visit to our website, you may have noticed our banner alerting you to the use of cookies by our website. In compliance with the 2011 EU Cookie Law, our website operates on an 'Implied Consent' basis. This means that we will assume that you have opted-in for our website to deploy cookies until you choose to deactivate them within your browser settings or via the instructions below. By default, the majority of popular web browsers automatically permit websites to deploy cookies onto your device. Below you can learn more about the specific cookies deployed by our website, and how they can be disabled. For more information on the EU Cookie Law in the UK, we recommend visiting the Information Commissioner’s Office (ICO) (https://ico.org.uk) website where you can find the latest information, guidelines and advice on the EU Cookie Law.

How to disable cookies

Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.

If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software on http://en.wikipedia.org/wiki/Spyware. As mentioned earlier in this page you can also disable Google Analytics on all websitesby downloading the Google Analytics Opt-out Browser Add-on.

Cookies used by our website

Social Network Sharing

We encourage users to share our content and/or like our on profile on the popular Social Media websites Facebook, Twitter, YouTube, Google+ and LinkedIn. In order to make 'Social Sharing' accessible, our website utilises widgets either provided directly from the Social Networks and/or via amalgamative widgets from third parties such as AddThis. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website.

Analytical Tracking

Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google's Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.

Cookie Consent Check

As mentioned above, upon your first visit our website displays a banner at the top of the page alerting you about cookies being deployed by our website. In order for our website to remember your choice of opting-in, we store an anonymous cookie to remove the alert banner for 28 days. To prevent this cookie being stored, simply do not accept and close the alert. If you have already accepted the alert and you wish to remove the cookie, please clear your cookies within your browser settings.

Magento

Our eCommerce website is built on the popular open-source platform - Magento. Magento and eCommerce platforms in general require the use of several essential cookies for the website to function correctly.

A comprehensive list of the 25 cookies Magento may use are detailed in the table below.

Enquiry Forms

Visitors can choose to contact us via enquiry form(s) on our website. In order to prevent spam enquiries, we protect our forms with a 'CAPTCHA' challenge to ensure the submission is from a living person, rather than a computer bot. This CAPTCHA challenge creates a cookie that is used only to check the input response from the user is correct. The CAPTCHA cookie does not store any other information from your enquiry.

Google Maps/Places

Our website may have our Google Maps/Places profile embedded within an iframe. Google Maps creates cookies that enable the functionality of their powerful mapping software. No personal information is stored or shared on the cookies deployed by Google Maps/Places

Actual cookies deployed

Below is a table of information which lists all cookies deployed and used on our website.

Cookie Category

Cookie Name

Cookie Description

Google

_utma

A Google Analytics cookie, which keeps track of the number of times, a visitor has been to the site, when their first visit was, and when their last visit occurred.

_utmb

A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor enters a site.

_utmc

A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor leaves the site.

_utmv

Used for reporting in Google Analytics classifying the visitor.

_utmz

A Google Analytics cookie which tracks where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.

PREF, NID

This cookie is set by Google Maps when you load a map of our location

Magento

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

 

3.1. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

3.2. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and to deliver a better and more personalised service. They enable us:

3.2.1. to estimate our audience size and usage pattern;

3.2.2. to store information about your preferences, and so allow us to customise our website according to your individual interests;

3.2.3. to speed up your searches;

3.2.4. to recognise you when you return to our website.

3.3. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. For further information on cookies and how to switch them off see www.allaboutcookies.org. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

3.4. Please note that our advertisers may also use cookies, over which we have no control.

4. Where we store your personal data

4.1. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

4.2. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee this and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. How we will use your information

5.1. All personal information we obtain from you or any other person whose details you provide will be held, used and protected by us in accordance with current data protection legislation, our terms and conditions and this privacy policy. We will primarily use this information:

5.1.1. to ensure that content from our website is presented in the most effective manner for you and for your computer;

5.1.2. to carry out market research so we can improve our services;

5.1.3. to provide the products or services that you request from us;

5.1.4. to carry out our obligations arising from any contracts entered into between you and us;

5.1.5. to communicate with you where products are unavailable or there is a problem with your order;

5.1.6. to allow you to participate in interactive features of our service;

5.1.7. to notify you about changes to our service; and

5.1.8. for record keeping purposes.

5.2. We, our Group and selected third parties may wish to contact you, or any person whose details you have provided to use, to tell you about our offers, goods and services which may be of interest by post, telephone or email. If you do not want us to use your information in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the application form which you need to complete when placing orders on our website or on the relevant page. You can also exercise the right at any time by contacting us at: office@petsdrugsdirect.com

6. Disclosure of your information

6.1. We may disclose your personal information to any member of our Group and in particular may disclose your sensitive personal data relating to your medical condition for the purposes of fulfilling your order. You will be asked to consent to such disclosure on the application form which you are required to complete when submitting an order. If you do not provide this consent we may not be able to accept any order for prescription medicines.

6.2. We may disclose your personal information to third parties:

6.2.1. in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

6.2.2. if DrugsDirect Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;

6.2.3. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

7. Access to your information

You have the right to receive a copy of all information we hold about you as does any other person whose personal information you have provided to us. We may charge a fee (currently £10) to administer any request for information by you.

8. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page, we suggest that you check this page periodically to review our latest policies.

9. Contact

Questions, comments and requests regarding this privacy policy are welcomed and the contact details are below.

How to contact us

Telephone: 0844 247 0 365 or + 44 (0) 207 11 88 365

Email: office@petsdrugsdirect.com

Mail:

Data Protection Officer
DrugsDirect Limited
Unit 4, 12 Emery Road
Brislington
Bristol
BS4 5PF