Delivery Information

We deliver to a range of destinations in the UK and Europe

1. UK mainland:

Standard Delivery

2-4 day service for orders under 2kg

£4.00

Next Day Delivery

 for orders up to 20kg
(excluding weekends and bank holidays;
not available for Scottish Highlands and Islands, Northern Ireland)

£10.00

2. Scottish Highlands and Islands, Northern Ireland

Prices will vary depending on destination and item’s weight. Please use our delivery price calculator to determine courier price.
It may take longer to delivery to these destinations.

3. Europe

We deliver to all European countries. Prices will vary depending on destination and item’s weight. Please use our delivery price calculator to determine our courier price.
For orders over 2kg, please contact our pharmacy directly to get a quote for postage.

4. Worldwide

Certain items can be posted to destinations outside of Europe. Please contact us directly at office@petsdrugsdirect.com with your enquiry.

Delivery Policy

Your “Billing address” is your debit/credit card registration address. Your order will be sent to your "Shipping Address”, which can be different from your "Billing Address”, if you wish your invoice to be sent separately from your order, for example when you are sending a gift item.

Please note that "Next Day Delivery” does not imply that your order will be shipped the same day, it describes the speed of courier delivery. The dispatch of your order is dependent on when your order is placed and the stock availability. We endeavour to dispatch most of our orders the same day/next day.

Once the item is in the couriers network we are unable to influence the time of delivery if it has been delayed for reasons beyond our control. If orders are returned to us by the courier company, we reserve the right to add an additional delivery charge for re-dispatch. Please be aware that if the Standard Delivery is late there is no refund for the delivery service, as it is not a guaranteed service. Standard Delivery is a Monday to Friday collection and delivery service.  We cannot give a time of delivery, nor can we guarantee the day. 

Next Day Delivery is a guaranteed premium service. which means if it fails to turn up on the day requested through no fault of your own, the courier will reimburse the cost of this service. If you require a premium service such as "Before 9am Next day delivery" or "Before 1pm Next day delivery" or "Saturday Delivery", we are happy arrange these for your but there will be an additional charge payable to the courier; please contact us for a quote.